Please do not buy a ring or any type of jewellery from Fraser Hart. I bought an engagement ring from here in November by January the ring is almost completely useless!! It has lost a diamond from it and part of the white gold ring that holds the diamond in place has snapped off. I have Taken the ring back to the shop and they have tried to say the ring has been involved in a accident. We tried to explain that the ring has not been involved in a accident. The shop assistant then went on to explain that Fraser Hart jewellery is not meant to be worn on a daily basis it is meant for OCCASIONAL USE ONLY!! this includes their wedding and engagement rings! Fraser Hart has accepted no responsiblity for the ring although a lot of the reviews on here have stated they have had the same problem as me. They are going to send the ring away to the manufacturer (probably Thailand) where a lot of the other rings go to be fixed and we have been told we will almost certainly be charged for the ring repair. The sentiment behind this ring has now been lost and if you are buying your loved one a ring please do not buy one from here the quality and after care service is terrible.I can honestly say the quality of rings in Argos would be better than here!
As an asian, I felt like I was racially discriminated when I entered this shop. All I wanted was to buy a ring for my fianc. But the staff looked at me as if i could not afford their merchandise.
Decent watch selection, good customer service
I bought a watch and received outstanding advice and service from Abdul Kaddus who I believe is the assistant manager but could well be on his way to the top spot. Thank you for your honest and down to earth approach.
A very upmarket jewelleries and watches are for sale here.
Fraser Hart, Kingston-Upon-Thames is a UK Jewelry Store based in Kingston upon Thames, London. Fraser Hart, Kingston-Upon-Thames is located at G30, Wood St, Kingston upon Thames KT1 1TR, UK.
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