I don't have the time to list how terrible this practice is but all I will say is if you value your dental health in absolutely *any capacity* you will go elsewhere.
Please please avoid this dentist at all costs. Am currently suffering potentially permanent nerve damage post root canal.
I have just completed a course of treatment involving root canal and the fitting of a crown with Anupama Ginimav and I am grateful for the treatment I have received over a number of appointments. Anu works with confidence, efficiency and care and she has a calm, cheerful chair side manner. A visit to the dentist is never top of my list but Anu and her assistants make it as good as it is can be!
Had a dreadful experience with the receptionist at this practice: -- Had a chipped tooth and needed a filling to be done on a Saturday morning.- Called to book an appointment and was told by the receptionist that there were no slots until 3.45pm (when in fact the practice closed at 4pm).- Receptionist had not informed that they were closed at 4pm so we were not aware of this.- Arrived at 3.45pm to find out that we had to come back another day as the dentist did not have enough time to complete the filling on the day itself, which was very disappointing.- Had to book another appointment to come back another day but was charged 20.60 (basic checkup) for just a checkup to be done but without receiving the full service (a filling), which is very frustrating.- The receptionist should be given proper training to avoid situations like this as customers get very frustrated when they are not able to receive the full service on the day (as they only had 15 minutes to be seen before the practice closed). If the customer was told before they made the appointment then they would have made a decision to book a more suitable time to complete the treatment. Otherwise the customer would have to come twice to get a simple filling done.- The receptionist should enquire of the customer whether they are just doing a routine check-up (which should not take long) or a needing more complex treatment (which should take longer) and if they cannot fulfill that requirement before they close at 4pm, then they should recommend that they book an appointment another day. No one wants to come back twice to get a procedure done.- It's a shame that front desk people are letting down the practice. They may have the best dentists in the world but their customer service experience is let down by incompetent people on the front end.- Sorry but would not recommend this practice to anyone until they have sorted out their receptionist.
My daughter and myself are NHS patients there. The dentists we have seen so far are very friendly but utterly useless. they ruined my daughter's teeth who is only 19 years old.since we started to go there she has more dental problems than ever.
Bright Smile is a UK Dentist based in Kingston upon Thames, London. Bright Smile is located at 17 Penrhyn Rd, Kingston upon Thames KT1 2BZ, UK.
Please contact with Bright Smile using information above: Address, Phone number, Fax, Postal code, Website address, E-mail, Facebook. Find Bright Smile opening hours and driving directions or map. Find real customer reviews and ratings or write your own review.
Find Dentist in Kingston upon Thames
You Might Also Consider